Changes to this policy
While this policy may change from time to time, and at our sole discretion, we will never alter our usage of your data without your consent, even if we change this policy, except as required by law.
What does this policy cover?
What is personal information?
For the purposes of this policy, personal information is anything that can be tied directly to you as an individual. This includes information such as:
and any other information that could be, alone or together, traced back to you as an individual.
What information do we collect?
When you visit this website or interact with us (on the phone, in person, via email, etc.) you disclose two types of information: Information that you voluntarily disclose (such as signing your name to an email or leaving your phone number on our voice mail) and information that gets automatically collected (such as a server logging that you visited our website).
What information do we automatically collect?
While we do not request or require any personal information as a condition of your use of this website, our server does log usage information. This includes your IP address, as well as some basic information about the device that you used to connect to our website.
We automatically collect no other personal information from you as part of your use of this website.
The only cookies used on our website are for the site’s functionality, and collect no personal data.
How will we use your information?
Automatically collected information is used exclusively for the purpose of improving our website and troubleshooting errors. That information is never shared with an outside source except as required by law. We will never buy, sell, or trade your personal information for any reason.
Voluntarily provided information (most commonly your name and contact information) is used for the sole purpose of replying to any inquiries you make to the best of our abilities. Should you choose to enter into a business arrangement with us, further usage of your personal data may be spelled out in the contract (but again, only for the purpose of fulfilling our end of the contract).
Who has access to your data?
We are the only people who have access to your data. We do not share this access with anybody else, except as required by law.
At your direction, or as necessary to fulfill the terms of a contract that we make with you, we may be required to disclose some information to a third party. This disclosure will only occur if necessary for the completion of the work we do for you.
In all cases, the disclosure of your personal information will only occur if it is absolutely necessary for the completion of our contract with you, and we will only disclose the minimum amount of information necessary.
How long is your data kept?
Our analytics data is kept forever. However, it cannot be tied to you. Should you choose to email us, or fill out a contact form, those communications are retained indefinitely as well.
This website is not directed to children under the age of 13.
How do you exercise your Right to Erasure?
Under article 17 of the GDPR, you have the right to demand that we erase our records of your personal data. There are limitations to this right, but we will always attempt to comply as fully as possible with your “right to be forgotten.”
To exercise your right to erasure, please contact us directly.
P.O. Box 1523
Roanoke, VA 24007
All of your correspondences are confidential.
We are based in the United States